Accurate and Timely Enrollments
Ensure your customers are satisfied and compliance requirements are met when enrolling new members

Rules-Based Enrollment
Speed enrollment, validate data, and improve consistency across your channels.

Exception Workflow Routing
Sort issues based on any criteria for quick distribution to enrollment reps.

Validate Member Data
Ensure that member data is always accurate with real-time validation.

Support Multiple Channels and Format Enrollments
Including 834, flat files or xml files.

Faster, Better, Customer Service
Speed up call resolution time on the phone and empower members to help themselves online with usable customer service tools that transform customer satisfaction

Time-Saving Tools for Call Center Staff

Connect essential information and empower call center staff to quickly resolve any customer service issue without sacrificing control

Self Service Tools for Members

Let members upload claims, get error notifications and correct errors, and access online paths to resolve most common call center issues

Industry Leading Member Experience
Deliver industry-leading member engagement online, on mobile, over the phone, and even via mail with beautiful members portals and reliable API’s for custom experiences
Add any module to your mobile & web experiences
  • Benefits & Member Data APIs
  • View and Manage Claims
  • Vendor Integrations (HSA/FSA, telehealth, wellness, rewards)
  • Manage Communication Preferences
  • Pay & Manage Automated Premium Payments
  • Edit Member Details
  • Request / Print ID Cards
  • Treatment Cost Estimator